Support

Email support@loming.com and we'll get back to you. It helps to include your account number, shown on the game's Account screen.

My progress is missing on a new device

Progress follows your account. On the old device, link Sign in with Apple or Google on the game's Account screen, then sign in with the same one on the new device. A guest account that was never linked can only be used on the device that created it.

I bought gems or coins and didn't get them

Open the game while connected to the internet: purchases are confirmed with the App Store and added the next time the game reaches the server. If they still don't arrive, email us with the date and the App Store receipt.

Refunds

Refunds are handled by Apple at reportaproblem.apple.com. When a purchase is refunded, its gems or coins are taken back from your account.

Deleting your account

See Delete your account.