Delete your account
In the game: open the Account screen from the home screen, tap Delete account, and confirm.
Can't open the game? Email support@loming.com from the address linked to your account, or include your account number, and we'll delete it for you.
What happens
- Your account is switched off at once on every device, and Sign in with Apple access is revoked.
- 30 days later it's erased for good: your save, your linked sign-ins and any gems or coins you haven't used.
- Changed your mind? Sign in with the same Apple or Google account within the 30 days and everything comes back. A guest account that was never linked can't be brought back.
- Purchases can't be refunded by deleting the account. Ask Apple for a refund at reportaproblem.apple.com.
- Daily backups age out within a year (see the privacy policy). Purchase records are kept without any link to you, for refunds and accounting.